Geotourism
hassan esmaeilzadeh; Mostafa Haraeeni Haraeeni; mehrdad bahrami
Volume 22, Issue 66 , January 2019, , Pages 1-21
Abstract
Tourism is a service industry which is mainly affected by the quality of services. Moreover, it can be stated that quality of services and tourists satisfaction are important factors in tourism planning, getting to which may help develop tourism. In this study it is intended to evaluate satisfaction ...
Read More
Tourism is a service industry which is mainly affected by the quality of services. Moreover, it can be stated that quality of services and tourists satisfaction are important factors in tourism planning, getting to which may help develop tourism. In this study it is intended to evaluate satisfaction level of tourism from the quality of catering services in Darakeh restaurants in Tehran based on SERVQUAL model. Research method is based on a descriptive-analytic method in this study. In this study library documents and filed studies (including observation, interviewing, and questionnaire) were data gathering tools. Data reliability was assessed by calculating Cronbach alfa to be 0.826 and data validity was assessed using content validity method (according to dear professors). Descriptive and inferential statistical tests (Wilcoxon and Pearson tests) were used for data analysis. Study statistical society included tourists who have used services of Darakeh restaurants and sample size was calculated using Cochran formula with random sampling. Results of study based on five qualities of service dimensions of SERVQUAL method, showed that highest and lowest gaps are observed in empathy dimensions with 0.77 quality difference and tangibles with 0.08 quality difference, respectively. Additionally, the relation between level of education and different dimensions of quality of services were assessed by means of Spearman Correlation Coefficient and a negative significant relationship was observed between income level and overall quality of service at 99 percent level.
Geotourism
Nosrat Moradi; Sayyed Hedayat ollah Noori; Kebreya Moradei; Sheirkoo Pasandei
Abstract
Today, tourism is one of the first activities to create job opportunities and earn income in the world; this activity is accelerating and has gained leading status in recent years. Tourism industry is divided in several forms which one of its branches is Agritourism. Agricultural tourism as one of the ...
Read More
Today, tourism is one of the first activities to create job opportunities and earn income in the world; this activity is accelerating and has gained leading status in recent years. Tourism industry is divided in several forms which one of its branches is Agritourism. Agricultural tourism as one of the successful recreational activities has become a suitable alternative for development of rural and undeveloped areas. Identification of tourism susceptible areas is one of the main prerequisites for tourism planning and development. Mahallat township enjoys leading and great attractions include farms and gardens of flower and plant breeding, festival of flower and plant, garden alleys and so on which can make suitable grounds for tourism development. Planning and developing of agritourism in Mahalat township require attention to various aspects of it which tourists satisfaction is the most important one. This study aim to identify affecting factors on agritouists satisfaction level in Mahalat Township which has visited tourism attractions in Shahrivar month. This research is descriptive- analytical and applied one. In this study due to lack of available statistics about tourists, estimated method have been used for determining the sample size and 153 questionnaires were distributed among the visitors at the specific time. To analyze data factor analysis were used. Factor analysis results showed that the highest satisfaction of agritourists belong to agritourism attractions and it’s components such as exhibition and the festival of flowers and plants, garden alleys, farms and gardens of flower and plants breeding, natural landscapes, climate and historical attractions and services factors and it’s components which totally explain 45 percent of variables variance. The lowest agritourists satisfaction belong to advertising and its components as well as infrastructural factor which explain 11 percent of variables variance. Investing in infrastructure supplies and advertising can make positive effect on development of flower and plant tourism in Mahallat township, so it is suggested to focus on said criteria in tourism development plans.
